Returns and refunds
Change-of-mind returns
Changed your mind? You can return eligible unused items in their original packaging within 30 days of delivery. Return postage for change-of-mind returns is paid by the customer.
Faulty or not as described
If your ORYVEN card is faulty, damaged or not as described, we’ll replace it or refund you, and we’ll cover the return postage. Our products come with guarantees that cannot be excluded under the Australian Consumer Law, and this policy does not limit those rights.
How to start a return
- Email oryven.support@gmail.com or use our contact form with your order number and the reason for the return. For a faulty item, include a photo or short description of the problem.
- We’ll reply within 1 business day with a prepaid return label or return instructions.
- Pack the item securely and send it back using the label.
Refunds
Once your return arrives and is checked, we’ll refund your original payment method within 5 business days. We’ll email you when the refund is processed.
Questions
We reply Monday to Friday, 9 am to 5 pm Adelaide time.
